Warranty support

At Rover Bikes we take pride in the quality of our products. Our frames are manufactured to withstand the demands of all-mountain and hard-core adventures. All frames can break given just the right amount of time, wear, or misfortune. Rover Bikes is fully committed to keeping you riding and we will do anything we can to keep a Rover Bike underneath you.

Rover Bikes Standard Warranty

All Rover Bike Company frames manufactured during or after 2009 are warranted against material defect and manufacturing quality for 2 full years from the original date of purchase for the original registered owner. If your Rover frame was manufactured before 2009, the frame is warranted against material defect and manufacturing quality for 1 year from the original date of purchase for the original registered owner. In the event of an issue with your frame, it is up to Rover Bikes to determine whether it is a warranty issue or if it falls under our “Crash Replacement Policy” (see below for details). In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping.

Crash replacement

In addition to our warranty, all Rover Bikes frames are covered for life under our “Crash Replacement Policy” to the original registered owner. If for any reason (and we do mean “any” reason) you should find yourself with a broken frame, you may send us the broken frame section and we will replace it at a cost well below retail. You are responsible for all shipping costs to get the frame to and from Rover Bikes. If you have a warranty or crash replacement issue, please contact us at: warranty@roverbikes.com.

REMEMBER, WE’RE PULLING FOR YOU – WE’RE ALL IN THIS TOGETHER

Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We’re well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. Our goal is to leave no rider who supports us without some form of support in return. Please contact us with any questions if you need help to keep your wheels rolling.